Headspace operates a two-stage payment system; a 50% booking fee followed by any outstanding balance at check out.
At Headspace we operate a 48-hour cancellation policy. This is because short notice cancellations do not allow sufficient time for us to book another client. When clients do not show up or cancel late, our stylists still need to be paid and other overheads covered. If you need to cancel, please let us know as early as possible. Your booking fee will be transferred to an alternative date/time, so long as you provide us with at least 48 hours’ notice. If you just don’t show up, you will automatically lose your booking fee. If you fail to cancel or re-schedule outside our 48-hour cancellation deadline, your Booking Fee will be retained.
If you your booking fee is retained for any of the above reasons, we will not be able to confirm a further booking, until you have paid a booking fee for the new appointment. If you do not show for your appointment and haven’t contacted the salon, you may also be removed from the online booking system. We also will require advance payment in full for your next booking.
Please let us know if you are going to be late for your appointment. We normally have clients booked directly after each appointment, so if you are more than 10 minutes late, we may need to offer an alternative service for the time remaining. If we need to cancel your appointment, or any part of your appointment due to lateness, the above cancellation terms will apply and your booking fee will be retained.
If you change your mind and opt for a lesser service on the day of your appointment, it will be too late for us to offer the cancelled time to another client. In which case a 50% surcharge will apply for the altered/cancelled service.
For all new colour clients, clients we have not seen for a period exceeding 6 months, or clients that have had Covid since their last visit, we will need to carry out a Colour Consultation. This includes a patch sensitivity test, which must be carried out at least 48 hours before any colour service.
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business and aim to deliver the highest standards in everything we do. Complaints are rare but we take them extremely seriously. We have a Complaints Policy and process which we follow. This is to learn from your feedback and to make sure corrections are made, if deemed necessary.
If you are not happy with the service you receive, please tell a member of staff or the Manager before you leave. Any complaint made after leaving the Salon, must be made within 5 days from the date of your appointment. If you have already left the salon, we will need to invite you back, so we can assess exactly what you are not happy with. Please Do not visit another salon. If you alter your hair at another salon prior to us being given the opportunity to rectify the situation, we will be unable to offer any form of resolution.
It is your responsibility to take care of any personal property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to carelessness. Anything left in the salon will be held for 8 weeks and we will do our best to contact you.
Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.